Investigating - We have identified an issue affecting contact lenses that were added to the product catalog in the 3/6/2026 release. These specific lenses cannot currently be used to create orders in RevolutionEHR, either manually or via SmartFlow.
Workaround
If your office previously added these lenses to your product catalog manually, please continue using those when creating your orders.
If you added a SmartFlow ID to the lens in the product catalog, it will need to be removed before an order can be created.
If you have not already created the lens manually, a new lens will need to be created before an order can be placed.
All other contact lenses are functioning normally and can still be used to create manual or SmartFlow orders, as they are not impacted by this issue. Our team is actively working on a solution. Until a resolution is implemented, please continue placing orders for the affected lenses directly through your vendor using the manually created lens.
Mar 11, 2026 - 16:57 CDT
Workaround
If your office previously added these lenses to your product catalog manually, please continue using those when creating your orders.
If you added a SmartFlow ID to the lens in the product catalog, it will need to be removed before an order can be created.
If you have not already created the lens manually, a new lens will need to be created before an order can be placed.
All other contact lenses are functioning normally and can still be used to create manual or SmartFlow orders, as they are not impacted by this issue. Our team is actively working on a solution. Until a resolution is implemented, please continue placing orders for the affected lenses directly through your vendor using the manually created lens.
Mar 11, 2026 - 16:57 CDT
Identified - We’ve received reports that some customers are unable to process credit card transactions through RevPayments following a recent Google Chrome security update.
This issue requires a software update from Global Payments, and we have notified their team to ensure they are aware and working toward a resolution.
We’ll share updates as soon as more information becomes available from Global Payments.
Nov 04, 2025 - 13:09 CST
This issue requires a software update from Global Payments, and we have notified their team to ensure they are aware and working toward a resolution.
We’ll share updates as soon as more information becomes available from Global Payments.
Nov 04, 2025 - 13:09 CST
RevolutionEHR United States
Degraded Performance
RevolutionEHR Canada
Operational
Internet Status
Operational
Integrated Partners
Operational
Operational
Degraded Performance
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Maintenance
Major outage
Partial outage
No downtime recorded on this day.
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had a major outage.
had a partial outage.