Update - We continue to see intermittent issues with the reporting servers that can delay the display of newly entered information in Reports as well as delay the updating of claims status in the Claims to Submit screen. We are working on plans that involve work needed with some of our integrated partners to address these intermittent delays in the reporting servers. Please note that this issue does not impact data entry, data saving or general performance. It is directly related to the display of information in generated reports and the delay of that information being included in the appropriate report. Some delays are as short as 2 minutes but some can be up to an hour. We apologize for the inconvenience and are working toward a final resolution
Sep 18, 09:47 CDT
Update - We are continuing to monitor for any further issues.
Sep 11, 08:15 CDT
Monitoring - The reporting servers are operating normally at this time. We will continue to monitor at this time
Sep 11, 07:58 CDT
Update - We are continuing work on resolving this issue
Sep 10, 15:49 CDT
Update - We are continuing to work on a fix for this issue.
Sep 10, 12:35 CDT
Identified - We have identified an issue with our reporting servers that are causing them to run behind. The result is a delay in the update of information displayed in our reports. Items posted may not show up in a report for 30 to 60 minutes

In addition there is a delay in the update of status to claims. If a claim is submitted electronically or even if a claim status is changed manually, the new status will not display in RevolutionEHR for approximately 30 to 60 minutes. The engineers have identified the cause and are working to resolve the issue.

In the interim if you submit claims, please note that they will remain in the Claims to Submit screen for 30 to 60 minutes. Please DO NOT resubmit these claims, they have been sent, they issue is simply a display issue in RevolutionEHR. We will post updates as they become available.
Sep 10, 12:35 CDT
RevolutionEHR United States Operational
90 days ago
100.0 % uptime
Today
RevolutionEHR Canada Operational
90 days ago
100.0 % uptime
Today
Internet Status ? Operational
Integrated Partners ? Operational
90 days ago
99.55 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 28, 2020

No incidents reported today.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

Unresolved incident: Claims status not updating and some reports not showing current data.

Sep 17, 2020
Resolved - This incident has been resolved.
Sep 17, 11:05 CDT
Investigating - We are aware of an issue that is impacting application performance for some of our customers. Our engineers are currently investigating the cause.

More information will be posted as it becomes available.
Sep 17, 09:51 CDT
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.