Update - Trizetto is continuing to investigate this issue
Jan 20, 2025 - 09:25 CST
Investigating - We have received reports from several offices regarding the persistence of the "Unable to connect" error message. Our team has reached out to Trizetto for insights into this issue, and our RevolutionEHR development team is actively investigating further.
When the error is received, RevolutionEHR is attempting to connect with Trizetto using the provided login information, but access is not being granted.
While clearing your browser history has previously resolved this issue, we recognize that it is only a temporary solution. We are working diligently to find a long-term fix and will keep you updated as we learn more.
Jan 17, 2025 - 12:28 CST
RevolutionEHR United States
Operational
90 days ago
100.0
% uptime
Today
RevolutionEHR Canada
Operational
90 days ago
100.0
% uptime
Today
Internet Status
?
Operational
Integrated Partners
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Feb 7, 01:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 23:00 CST
Scheduled -
We will be performing scheduled maintenance on Thursday, February 6th at 11:00 PM CST. The system will be unavailable for 2 hours during this time. If you are logged in at 11:00 PM CST tomorrow night, you will receive an error message and may lose data currently being entered. It is very important that you log off prior to 11:00 PM CST Thursday, February 6th.
Feb 5, 16:54 CST
Resolved -
This incident has been resolved.
Feb 6, 16:48 CST
Investigating -
There is currently a delay of approximately 10 minutes as it relates to reports also when adding inventory. Any new data entered can take up to 10 minutes to appear in an associated reports. For example, when receiving a payment or adding a new inventory item it may take up to 10 minutes appear. This does not impact claim status updates.
Feb 6, 15:24 CST
Resolved -
This incident has been resolved.
Feb 4, 17:16 CST
Investigating -
There is currently a delay of approximately 20 minutes as it relates to reports also when adding inventory. Any new data entered can take up to 20 minutes to appear in an associated reports. For example, when receiving a payment or adding a new inventory item it may take up to 20 minutes appear. This does not impact claim status updates.
Feb 4, 10:59 CST
Resolved -
This incident has been resolved.
Jan 30, 16:29 CST
Update -
The delay time is trending down. Some customers may not be seeing any delay at all.
Jan 30, 16:11 CST
Identified -
There is currently a delay of approximately 5 - 7 minutes as it relates to reports which also includes claim status. Any new data entered can take up to 7 minutes to appear in an associated report and any change in claim status will also be delayed.
Please note that as we work to resolve the recurring delay issues on the reporting servers we will be moving claim status to another server. A message was sent out to all customers this morning detailing this change that will occur tonight, January 30th. It is not a resolution but it will stop report server delays from impacting claim status.
Jan 30, 15:10 CST
Resolved -
This incident has been resolved.
Jan 29, 17:02 CST
Identified -
There is currently a delay of approximately 5 minutes as it relates to reports which also includes claim status. Any new data entered can take up to 5 minutes to appear in an associated report and any change in claim status will also be delayed. For example, authorizing an invoice may take up to 5 minutes for the claim to appear in the Claims to Submit list.
Jan 29, 11:01 CST
Resolved -
This incident has been resolved.
Jan 28, 17:02 CST
Update -
The delay is currently down to 5 minutes and trending down
Jan 28, 16:44 CST
Identified -
There is currently a delay of approximately 15 minutes as it relates to reports which also includes claim status. Any new data entered can take up to 15 minutes to appear in an associated report and any change in claim status will also be delayed. For example, authorizing an invoice may take up to 15 minutes for the claim to appear in the Claims to Submit list. Engineering has identified the cause and delay times are starting to trend down
Jan 28, 15:41 CST