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RevolutionEHR United States
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Scheduled Maintenance
System upgrade Saturday, June 7th Jun 21, 2025 22:00 - Jun 22, 2025 04:00 CDT
Update -
Maintenance window being moved to June 21st
We understand that late notice is not ideal, and we appreciate your understanding. We want to inform you that the scheduled system maintenance window for the upcoming database upgrade has been postponed to June 21st.
The times remains the same: the window will still occur during the hours messaged out previously (10:00 pm to 4:00 am Central). This postponement is to allow for additional testing to ensure a smooth and problem-free transition.
We will send a reminder about the updated system maintenance window during the week prior to June 21st.
Jun 06, 2025 - 10:03 CDT
We understand that late notice is not ideal, and we appreciate your understanding. We want to inform you that the scheduled system maintenance window for the upcoming database upgrade has been postponed to June 21st.
The times remains the same: the window will still occur during the hours messaged out previously (10:00 pm to 4:00 am Central). This postponement is to allow for additional testing to ensure a smooth and problem-free transition.
We will send a reminder about the updated system maintenance window during the week prior to June 21st.
Jun 06, 2025 - 10:03 CDT
Scheduled -
We want to inform you about an upcoming system upgrade scheduled for June 7th. Our goal with this upgrade is to provide you with a higher level of overall performance and enhanced capabilities
Why Are We Doing This:
-Accelerated Timeline: While this upgrade was originally scheduled for Q3, recent outages prompted us to move ahead with the implementation sooner.
-Enhanced Infrastructure: We are migrating to a fully managed, high-performance relational database engine that offers:
---Scalability: Easily adjust storage and compute power based on demand.
---High Availability: Automatic failover ensures minimal to no disruption.
---Enhanced Maintenance: Our existing automated monitoring systems will be upgraded, improving reliability and response.
What to Expect:
-System Unavailability: Our platform will be temporarily offline on June 7th from 10:00 PM to 4:00 AM Central Time. During this window, the system will be inaccessible.
-Rollback Plan: In the unlikely event of a major issue, we have a rollback plan in place. Restoring service would take approximately 30 minutes once enacted.
-Support Monitoring: Our support team will be actively monitoring emails on Sunday, June 8th for any issues related to the upgrade.
-Reporting Issues: If you encounter any problems during or after the upgrade, please report them to customersupport@revolutionehr.com.
-Immediate Response: Our engineering team will be on standby on Sunday, June 8th to address any potential issues quickly.
-Monday Support: Recognizing that system load is typically lower on Sundays, we have also scheduled additional staff for support and engineering on Monday, June 9th to handle any issues that may arise.
-Same rollback plan will be available on Monday should any significant problems occur.
May 29, 2025 - 10:53 CDT
Why Are We Doing This:
-Accelerated Timeline: While this upgrade was originally scheduled for Q3, recent outages prompted us to move ahead with the implementation sooner.
-Enhanced Infrastructure: We are migrating to a fully managed, high-performance relational database engine that offers:
---Scalability: Easily adjust storage and compute power based on demand.
---High Availability: Automatic failover ensures minimal to no disruption.
---Enhanced Maintenance: Our existing automated monitoring systems will be upgraded, improving reliability and response.
What to Expect:
-System Unavailability: Our platform will be temporarily offline on June 7th from 10:00 PM to 4:00 AM Central Time. During this window, the system will be inaccessible.
-Rollback Plan: In the unlikely event of a major issue, we have a rollback plan in place. Restoring service would take approximately 30 minutes once enacted.
-Support Monitoring: Our support team will be actively monitoring emails on Sunday, June 8th for any issues related to the upgrade.
-Reporting Issues: If you encounter any problems during or after the upgrade, please report them to customersupport@revolutionehr.com.
-Immediate Response: Our engineering team will be on standby on Sunday, June 8th to address any potential issues quickly.
-Monday Support: Recognizing that system load is typically lower on Sundays, we have also scheduled additional staff for support and engineering on Monday, June 9th to handle any issues that may arise.
-Same rollback plan will be available on Monday should any significant problems occur.
May 29, 2025 - 10:53 CDT