Delay in reports and claim status

Incident Report for RevolutionEHR

Resolved

This incident has been resolved.

Posted Apr 10, 2024 - 16:09 CDT

Update

Current delay is down to approximately 7 minutes

Posted Apr 10, 2024 - 15:51 CDT

Identified

The delay has leveled off and is starting to come down. This can also impact the display of new items created in Inventory and Administration

Posted Apr 10, 2024 - 15:21 CDT

Investigating

There is currently a delay of approximately 10-15 minutes as it relates to reports which also includes claim status. Any new data entered can take up to 15 minutes to appear in an associated report and any change in claim status will also be delayed. For example, authorizing an invoice may take up to 15 minutes for the claim to appear in the Claims to Submit list.

Posted Apr 10, 2024 - 14:36 CDT

This incident affected: RevolutionEHR United States.