Delay in reports and claims status

Incident Report for RevolutionEHR

Resolved

This incident has been resolved.

Posted Jan 28, 2025 - 17:02 CST

Update

The delay is currently down to 5 minutes and trending down

Posted Jan 28, 2025 - 16:44 CST

Identified

There is currently a delay of approximately 15 minutes as it relates to reports which also includes claim status. Any new data entered can take up to 15 minutes to appear in an associated report and any change in claim status will also be delayed. For example, authorizing an invoice may take up to 15 minutes for the claim to appear in the Claims to Submit list. Engineering has identified the cause and delay times are starting to trend down

Posted Jan 28, 2025 - 15:41 CST

This incident affected: RevolutionEHR United States.