Status of Received not updating on SmartFlow Orders via FAIT/WVA

Incident Report for RevolutionEHR

Resolved

This incident has been resolved.

Posted Mar 28, 2024 - 16:03 CDT

Investigating

Orders submitted via SmartFlow to FAIT/WVA are successfully being transmitted. However when the order is received at the office the order status is not updating and customers are unable to generate automated messages to patients for pick up. We are aware of this issue and engineers are investigating.

In the interim there is a work around. On the order select the "Change Order" button, this will create a new order and cancel the initial order. In the new order change the processor to "Manual"; update the status to Received by clicking through the status options

Posted Mar 19, 2024 - 15:54 CDT

This incident affected: Integrated Partners.