Delay in reports and claims status

Incident Report for RevolutionEHR

Resolved

This incident has been resolved.

Posted May 24, 2023 - 18:36 CDT

Monitoring

There is currently no delay present, we will continue to monitor

Posted May 24, 2023 - 14:59 CDT

Update

Current delay is down to 1 to 3 minutes

Posted May 24, 2023 - 14:37 CDT

Investigating

There is currently a delay of approximately 10 minutes as it relates to reports which also includes claim status. Any new data entered can take up to 10 minutes to appear in an associated report and any change in claim status will also be delayed. For example, authorizing an invoice may take up to 150minutes for the claim to appear in the Claims to Submit list.

Posted May 24, 2023 - 12:20 CDT

This incident affected: RevolutionEHR United States.