Delay in reports and claims status

Incident Report for RevolutionEHR

Resolved

This incident has been resolved.

Posted Jul 19, 2023 - 17:30 CDT

Update

A resolution has been applied, however delays remain between 15 and 20 minutes. As demand decreases, the reporting servers will begin to catch up more quickly. We will continue to post updates as it improves.

Posted Jul 19, 2023 - 16:31 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 19, 2023 - 14:06 CDT

Investigating

There is currently a delay of approximately 10 to 15 minutes as it relates to reports which also includes claim status. Any new data entered can take up to 10 to 15 minutes to appear in an associated report and any change in claim status will also be delayed. For example, authorizing an invoice may take up to 15 minutes for the claim to appear in the Claims to Submit list.

Posted Jul 19, 2023 - 13:56 CDT

This incident affected: RevolutionEHR United States.